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Job Details
IT Support (Contract)
Location: City of London Country: UK Rate: £180-200 per day
Newly created position due to an internal promotion, you'll join a global asset management company, responsible for all aspects of trade floor and remote support.
Rate: £200 per day (inside IR35).
Duration: 6 months.
Location: Liverpool Street (1-2 days WFH).
Your role as Service Desk Engineer
- Providing first single point of contact for all IT Incidents & Requests.
- Taking ownership of Incidents and Requests, ensuring they are logged and tracked within ServiceNow.
- Managing user expectations, including following up the open call status on behalf of the user and ongoing communication of progress in a timely manner.
- Completing audited processes & procedures.
- Support for in-house and external software platforms.
- Support of workplace endpoints such as mobile devices, endpoints, AV.
- Escalating unresolved calls to the wider Infrastructure & Application Support teams.
- Creating support documentation and maintaining internal knowledgebase.
- Providing support to the administration of new starters, internal transfers and leavers.
Requirements as Service Desk Engineer
- At least 2-5 years experience working within a technical support role.
- Preferable VIP support experience or working on a busy trading floor.
- Basic understanding of Service Desk tools.
- Detail orientated.
- Excellent communication skills, especially initial point of contact and managing user expectations.
- Logical thought process and problem-solving skills.
- Familiarity with ITIL best practices.
Posted Date: 08 May 2024
Reference: JS-BBBH102140
Employment Business: La Fosse Associates Limited
Contact: Lewis Vyse