Quality Assurance Manager

Salary: Open + Bonus

Location: Chicago, IL

Hybrid: 3 days on-site, 2 days remote

*We are unable to provide sponsorship for this role*

Qualifications

• Bachelor's degree
• 10 years of experience in software development and software quality assurance including the management of vendors and outsourced resources globally.
• 3 years of experience working in Agile development process.
• 3 years of experience with performance and load testing.
• 3 years of experience in management of QA organization including management of third parties that are also delivering QA services.
• Proficiency with software QA methodologies, tools, and processes.

Tech

• Microsoft Office applications
• iDevice (iPhone/iPad)
• Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE
• Test Management System: JIRA, ServiceNow, ADO
• Project Management: Eclipse/Microsoft Project
• SQL (Writing simple queries)
• Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk
• SharePoint

Responsibilities

• Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities.
• Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations.
• Ensure that management and allocation of QA resources based on project needs is performed.
• Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines.
• May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources.
• May be required to step in as a product manager for products that do not have an assigned Product Manager.